That may be your first visit to our site, you have a problem? or doubt arises you! This help page can surely answer your questions. however , if it doesn't, feel free to contact us May 24, 1944 to 00212 57 79 or on the contact page

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Create your account

Thank you for filling out all fields in the registration form and notice that you must necessarily enter informations in the marked with (*) fields. The site wont accept your registration or send a warning message if you use accent space or capital letters

link to the account creation

Already a customer you've lost your password!

It is very simple we ask again for a password, just follow the link below, include your email address and you will receive your new password on your e-mail.

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I am wondering before I place my order or need help during the drive?

Click on the link ""and leave us your message. It will be given priority.

Edit personal information You can access and edit them directly, if you change your address, telephone number, e-mail address.

What are the shipping costs?

The delivery costs are included in the price of Pouf Ottoman

Can we choose a different place of delivery of his address?

Yes, you can request a delivery to another address in my account section of our site.

link to the page my account

What are the different possible places of delivery?

Everywhere on earth! sends packages for nearly 6 years and we have delivered almost anywhere, or even to places we never imagined that our Bean Bags can be of interest. Example: Guyana, Kerguelen, New Zealand, South Korea, Poland, Bulgaria, Russia ...

How long will my order delivered to me?

If your item is available, it will be delivered on average with:

The international express postal service (very fast and reliable) from 7 to 15 days

Over 6 weeks, there may be a problem, so it is imperative to contact us. We will conduct an reshipment, or an immediate refund through Paypal.

Know that we take full responsibility for our shipments.

Steps to deliver my package?

At any time, you can find out if your purchases have gone from us . .

If you had one or more items that you have not yet received, go to "Your Account - Ordering Information" to see what situation are your articles. contact us or call 00212 (0) 5 24 44 57 79

Secure payment? (Paypal)

We use secure payment service the world's most reliable PayPal.

The two big advantages of secure payment service Paypal are:

The first is that PayPal helps to protect your credit card informations with the best systems on the market for security and prevention against fraud. When you use PayPal, your financial informations are never shared with the merchant.

The second advantage is that we can refund you immediately in case problems , litigation or lost parcels.

I have problems connecting to secure server Paypal. Why?

The connection to the server in secure mode of payment requires to use a browser that supports SSL encryption (secure socket layer) Firefox Safari Netscape Mozilla Internet Explorer 7,8,9 and others. With older versions (prior to 1998), connections to the server could be uncertain . For maximum comfort on the Internet, it is better to use the latest versions of browsers.

Complaints? SAV product exchange


You can contact us Monday through Friday from 10 to 18.

Online support is just for you by calling 00212 (0) 5 24 44 57 79

Cancel an order. Replace my items on hold by a similar item

Contact us or call us 00212 (0) 5 24 44 57 79

How to make an exchange or refund
Contact us or call us 00212 (0) 5 24 44 57 79

Make a note, indicate a fault on our site?

I would like to share a comment, report a technical problem on the site! Click on the link "contact us" below. Your feedbacks really help us to improve the quality of our services. .

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For further informations, please contact us Monday through Friday from 10 to 18. We will contact you immediately to answer your questions

00212 (0) 5 24 44 57 79

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